Hi Jok, It's seems to be related to the following :
---------- Forwarded message ---------- From: Kevin Falcone <[email protected]> Date: 1 March 2013 19:09 Subject: Re: [rt-users] 10 Unowned tickets showing nothing To: [email protected] On Fri, Mar 01, 2013 at 04:49:17PM +0100, Diego Roccia wrote: > I've a problem with RT4's "N" newest unowned tickets: > If I don't have permission to see the system wide newest tickets, I won't see anything. > I mean, the system first extract the list, then decides if I have permission to see the tickets. Is there a way to fix this? You probably want to turn this config option on. http://bestpractical.com/rt/docs/latest/RT_Config.html#UseSQLForACLChecks It's going to be defaulted on for 4.2, and while it does perform weirdly in some rights configurations, it's almost certainly the fix you're looking for. -kevin On 24 April 2013 22:55, Jok Thuau <[email protected]> wrote: > > List, > > I have a RT 4.0.6 on debian squeeze, with postgres as a backend (8.4) > running for a while now. I'm getting reports that *some* tickets, even > though the owner is set to "nobody", are not showing on the list of > unowned ticket for people. One of the users is "managing" the queue and > assigning ticket. She's got a few ticket she "found" by looking at "new" > tickets (from the list on the right of the main page), that are not > showing for her in the "unowned" tickets. My first thought was that she > had too many and the "missing" ones where just the 21st and 22nd tickets > on the main page. I was wrong. She showed me, she only has 5 tickets > listed as "unowned", and 2 more if you look at the all tickets in queue, > and those have owner set to "nobody". > > I'm a little confused as to how I can tackle the problem at this point. > Logs don't show much, the ticket is in thereŠ there is only one "nobody" > user in the DB. Anybody seen this before? > > Thanks, > Jok > -- > | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | > > > > >
