Thanks, Ruslan. Can you advise me some scripts. I'm newbie in perl. :)
All that i want is somethings to get reports based on (LastUpdated - Started) time interval like you've told. In our RT system, user never fills in time_worked field that i can use this field to record time interval form create time to resolved time of a ticket. Thank you so much. Nonnick. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Auto-set-timeworked-based-on-started-time-and-lastupdated-time-tp53757p53792.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training