Hi, My instance of RT has a custom field called Org that contains a unique organization id for the customer the ticket is for. I would like to be able to add this field to the RT at a glance page in the 10 highest priority tickets I own section as well as the 10 newest unowned tickets section. Does anyone have any ideas on how to do this. When I click the edit links a list of fields is shown, but my custom fields are not in the list.
Thanks. Shane -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
