If you don't see SLA custom field in RT (go to Tools -> Configuration -> Custom Fields -> Select) then you didn't follow installation instructions properly and just has config and code that is not executed as it's not registered in the DB.
On Wed, May 22, 2013 at 3:26 PM, Arun ragini <arunrag...@gmail.com> wrote: > I don't see SLA while creating tickets and I don't see them after creating > tickets. > > I'm kind of confused I hoping to find some tutorial on how to configure > SLA for RT > > > On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <r...@bestpractical.com>wrote: > >> You should use more accounts to test. >> Have you checked logs? >> Do you see SLA CF on tickets? >> Do you see SLA CF set on tickets? >> >> >> On Wed, May 22, 2013 at 2:45 PM, Arun ragini <arunrag...@gmail.com>wrote: >> >>> yes I'm talking about SLA extension, >>> >>> I have gone through >>> https://github.com/bestpractical/rt-extension-sla/blob/master/README >>> >>> after I create ticket and and own the ticket I don't get to see the Due >>> date/time etc. >>> >>> My SLA config as follows >>> >>> %RT::ServiceAgreements = ( >>> Default => '4h', >>> QueueDefault => { >>> 'General' => '4h', >>> 'Clients' => '1d', >>> }, >>> Levels => { >>> '4h' => { >>> Resolve => { RealMinutes => 60*4 }, >>> Response => { RealMinutes => 60*1 }, >>> }, >>> >>> '2h' => { >>> Response => { RealMinutes => 60*2 }, >>> Resolve => { RealMinutes => 60 }, >>> }, >>> '1d' => { >>> Response => { RealMinutes => 60*1 }, >>> Resolve => { RealMinutes => 60*24 }, >>> }, >>> >>> }, >>> ); >>> >>> >> >> >> -- >> Best regards, Ruslan. >> > > > > -- > www.opensourcer.net > -- Best regards, Ruslan.
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