Hi Diaulas, thank you for the reply but the thing is I am unable to log in to the RT when I do below
export RTSERVER=http://localhost and do rt ls it prompt me for a password once I enter the password and hit enter I get below error Query:Status!='resolved' and Status!='rejected' Strong encryption not available, switched off by externalauth=0 Password will be sent to localhost unencrypted Press CTRL-C now if you do not want to continue Password: rt: Server error: Forbidden (403) As the URL I tried http://x.x.x.x as well but with the same error Thanks and Regards ________________________________ From: Diaulas Castro <diaulas.cas...@intersolution.inf.br> To: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>; "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Sent: Wednesday, 22 May 2013, 17:20 Subject: RES: [rt-users] RES: Generate end of the day report and email Sorry, didnt understand your message, but from your log I think you don’t have RTSERVER variable, Try to add on top of script: export RTSERVER=your.rt.installation if you got error try to execute a simple /usr/bin/rt ls TICKET_NUMBER That script relies on output of RT CLI command. De:Asanka Gunasekera [mailto:asanka_gunasek...@yahoo.co.uk] Enviada em: quarta-feira, 22 de maio de 2013 08:38 Para: Diaulas Castro; rt-users@lists.bestpractical.com Assunto: Re: [rt-users] RES: Generate end of the day report and email Hi Diaulas, can you tell me the user name that the rt command is looking for since I put root (of rt) and tried some and other rt account as well, but I am getting below error Query:Status!='resolved' and Status!='rejected' rt: Server error: Forbidden (403) Thank you and Best Regards ________________________________ From:Diaulas Castro <diaulas.cas...@intersolution.inf.br> To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Sent: Friday, 10 May 2013, 21:42 Subject: [rt-users] RES: Generate end of the day report and email Made this bash script to accomplish using RT CLI. Just customize “From:”, To:” and “Status” search in rt ls command and schedule on crontab. This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got a nice looking mail report. (http://postimg.org/image/yfmlp9307/) If you want to color the rows use this before sendmail command: sed -i -e '/Nobody/s/D2EAF1/CCCCCC/g' $MAIL sed -i -e '/diaulas.castro/s/D2EAF1/6FCCFF/g' $MAIL This will change all tickets by nobody to gray and Diaulas.castro to light blue PS: I know! RT-CRONTOOL exist, but I m not perl expert.. =( #################################### export RTORDERBY=owner MAIL=/tmp/rel_todos_tickets_abertos.sh.mail echo "From: MY_TICKET@MY_DOMAIN.COM " > $MAIL echo "To: direct...@mydomain.com" >> $MAIL echo "MIME-Version: 1.0" >> $MAIL echo 'Content-type: text/html; charset=iso-8859-1' >> $MAIL echo " boundary=`date +%s`/rt.MY.DOMAIN.COM" >> $MAIL echo "Subject: All open Tickets:$(date +%d/%m/%y)" >> $MAIL echo "" >> $MAIL echo "<html>" >> $MAIL echo "<HEAD>" >> $MAIL echo "</HEAD>" >> $MAIL echo "<BODY>" >> $MAIL echo "<span style=\'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D\'>" >> $MAIL echo "<table>">> $MAIL /usr/bin/rt ls "Status != resolved AND Status != report AND Status != plantao AND Status != stalled" -f id,subject,queue,status,owner,lastupdated |iconv -f UTF-8 -t ISO8859-1 > /tmp/rel.tmp while read line ; do echo "<span style='color:#000000'><TR><TD style='background:#D2EAF1;padding:0cm 5.4pt 0cm 5.4pt'>$line</TD></TR></span" | sed "s/ /<TD style='background:#D2EAF1'>/g" done < /tmp/rel.tmp >> $MAIL echo "</table>">> $MAIL echo "</BODY>" >> $MAIL echo "</html>" >> $MAIL /usr/sbin/sendmail -t < $MAIL De:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Asanka Gunasekera Enviada em: sexta-feira, 10 de maio de 2013 05:48 Para: rt-users@lists.bestpractical.com Assunto: [rt-users] Generate end of the day report and email Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc) I am using RT4 and oracle database on redhat Thanks and Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
