HI, I am using RT 4.0.8. + External Authentication. (AD integration).
When used selfservice portal and added a group id in cc, requester gets the notification but members in group which part of cc do not receive any notification. i have tried configuring Set($ParseNewMessageForTicketCcs , 1); Set($RTAddressRegexp , '^rt\@<domainname>$'); But no luck. is there something which I am missing. ? Thanks Sandeep
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