If I want to notify all potential workers in a queue a new ticket is available, would Notify Other Recipients be what I'm looking for? The manager of the service department wants the following behavior: If a ticket is created and not assigned to a user, then all possible users that could take the ticket should receive an email a ticket is waiting. Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.com "Thank you for helping us help you help us all." --For email related issues, please contact postmas...@qvii.com
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