Hi,
I was wondering what people on here think of being the best way to
handle tickets automatically created by incoming junk mail.
We get more than a fair few tickets created like this, and our support
desk manager would like to be able to highlight these in some way so he
can sort out his stats each week.
He suggested using an extra status of "Junk", so that reporting can
easily pick these out and ignore them if required.
I guess a custom field could also be used somehow, but I'm not familiar
enough with RT yet to offer that as a sensible suggestion.
What do others on here do with tickets created by junk emails ?
Thanks,
Gary
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
