Hello I want change the template resolved. because i need send more information when resolved tickets. for example i want send the date started ticket and date resolved tickets
this is new codec into the template Date start: {$Ticket->Started} Date resolved : {$Ticket->Resolved} The RT send the e-mail is ok , but I have a problem because RT copy the data information in UTC format into time base.... and my time is -4:30 UTC Question : How i can change the date format into the e-mail before the send thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/Change-template-resolved-for-send-more-information-to-user-tp54279.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training