Thank you so much! -----Original Message----- From: Emmanuel Lacour [mailto:elac...@easter-eggs.com] Sent: Saturday, June 15, 2013 1:05 AM To: Daniel Tinoco-Silva; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Populating a Custom Field from an Action
On 14/06/2013 20:32, Daniel Tinoco-Silva wrote: > Hi, > > Thank you so much for your response. One more question: when you say > > Condition: OnQueueChangeFromaAToB (write it yourself ;)) > Action: CreateTicket (a built in action) > > Could I do that through the User Defined conditions and actions in the User > Interface? > for the condition, yes, you have to write it as UserDefined. for the action, it should be already there. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training in Seattle, June 19-20: http://bestpractical.com/training