On Mon, Jun 24, 2013 at 02:46:12PM -0400, Kevin Falcone wrote: > On Mon, Jun 24, 2013 at 11:31:32AM -0700, candidochris wrote: > > We're running RT 4.0.4 and we found a weird set of circumstances. The only > > modification we have to our system is a local override to move the signature > > to the top. > > What happens when you remove your modifications? > > The RT quote trimming code requires \n-- \n, so simply putting -- into > a sentence wouldn't trigger that. See RT::Attachment::Quote for the > relevant trimming code.
That code is actually less relevant these days (you can find the quoting code in Transaction's Content method) but I still believe you're running into a complication from your local RT modifications rather than a core bug, since you're the first report I've ever seen of this behavior. -kevin > > Here is what I am experiencing: > > > > * A requestor emails in their response and their e-mail contains '--' > > * When our staff reply to their ticket, the history ends at that '--' > > > > So if I email in a ticket saying "Please -- look into this issue..." , when > > my staff replies to the ticket, the history is limited to "Please" (the text > > before '--'). > > > > I'm sure it's those characters being interpreted as an RT user signature but > > I cannot find a good way to fix this. I would appreciate some assistance.
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