Am 28.06.2013 09:05, schrieb Johan Sjöberg: > Hi > > > > We have a ticket that has grown extremely large because of many mails > and lots of included quotes. This means that it takes forever to open in > RT. Is it possible to edit the database and truncate the content in each > “post”? It seems like the content is stored in the Attachments table, > but it seems to be in binary format. We are running RT 3.8.17 > > > > Regards, > > Johan >
Upgrade to RT 4.0 to benefit from quote folding: http://blog.bestpractical.com/2011/06/whats-new-in-4-quote-folding.html Chris