That was the trick give rights to the global everyone group. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local Care"
-----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Monday, July 01, 2013 1:23 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Setup RT-Mailgate I am getting the following message. RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. Do I need to create an everyone group and give that group rights to create Tickets? Or How do I control who creates tickets when they are coming in from emaIl? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Monday, July 01, 2013 11:12 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Setup RT-Mailgate On Fri, Jun 28, 2013 at 09:57:56PM +0000, Bryon Baker wrote: > I figured out the issue. All I have to do is run the program from the tmp > directory. > > I now get the following message > > delivered to MDA_external command rt-mailgate () > > But can't find it in RT no ticket created. > I don't see where you specified what I assume is your fetchmail configuration to run rt-mailgate? You should also be reading your Apache logs to make sure that rt-mailgate is actually connecting to RT. -kevin