I've looked all over for the special permissions recipe for this setup & I can't find anything. Am I the only one trying to use RT in this manner? Is there a way to do this that I'm missing? Do you need more information or clarification? I'll gladly supply it.
GroupA are workers in & effectively own Queue1. GroupA requested a
number of custom fields for their queue that help facilitate better
reporting on tickets. Because of the reporting nature of these custom
fields, GroupA has requested that only they have the permissions
required to set the values on these fields & that they are mandatory.
Furthermore, these custom fields should be hidden from GroupB, the group
that is allowed to submit tickets to the queue. Ideally, if GroupB
can't see or modify the custom field, they shouldn't be told at ticket
creation that the CFs are mandatory & the ticket should be created.
Once a ticket lands in the hands of GroupA & they modify the ticket, the
mandatory CFs with no values should then be verified & an error should
be displayed, not allowing the modify until all mandatory CFs are filled
out (because GroupA has permissions to see & modify the custom fields).
- [rt-users] Mandatory Custom Field Privileges Tim Wiley
- Re: [rt-users] Mandatory Custom Field Privileges Thomas Sibley
- Re: [rt-users] Mandatory Custom Field Privileges Tim Wiley
- Re: [rt-users] Mandatory Custom Field Privilege... Thomas Sibley
- Re: [rt-users] Mandatory Custom Field Privi... Tim Wiley
- Re: [rt-users] Mandatory Custom Field ... Thomas Sibley
- Re: [rt-users] Mandatory Custom Fi... Tim Wiley