On 07/11/2013 02:42 PM, Elliott, Kevin C (DOR) wrote:
I have a new install of Request Tracker 4.0.7 and am working through the
very granular Rights structure. I’m planning on implementing a number of
queues, some of which will be managed by IT personnel in departments
other than my own.
I’m wondering how people configure their Role (AdminCC, Cc, Owner and
Requestor) rights – specifically whether or not they configure them on a
per-queue basis or globally? To me, it makes conceptual sense to
configure Role rights globally because regardless of what queue someone
is working in, Requestors will need ReplyToTicket and ShowTicket and so
on for each Role. Is there any obvious drawback to this approach? It
seems unnecessarily tedious to assign the same Rights to each Role for
each Queue.
I would appreciate the input from someone more experienced with Request
Tracker.
Thank you.
This is precisely how we do those roles.
Requestor & Cc:
* ReplyToTicket
* ShowTicket
AdminCc:
* CommentOnTicket
* ReplyToTicket
* ShowTicket
* ShowTicketComments
As for owner, they'll already have rights in the queue by virtue of
being a worker in it. At least in my setup they do. It seems to work
pretty well for giving permissions to users that have a vested interest
in a given ticket, but not having specific permissions in the queue.
