Hi Rick, It's possible things have changed since the version of RT we're running (3.6.5) but I do searches like this from the web interface, with the magic box checked...
[rt.search.for.disabled.users.png] HTH, Kendric Beachey From: [email protected] [mailto:[email protected]] On Behalf Of window camera Sent: Tuesday, July 23, 2013 3:58 PM To: [email protected] Subject: [rt-users] Error when adding user to RT 4 (email exists) Hello All I've tried to add a person in our RT, but it says "email already in use", and doesn't let me create the new user.I query everything I can find, but nothing comes up. Obviously this is a user who doesn't have an account yet, but was included in one of the ticket emails. However, I'm unclear how to run a query for a "non privileged" user. (And the RT Essentials book doesn't reveal how because it's for a much older version). Any ideas how I might resolve this issue? Thank you! Rick ________________________________ CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
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