Mark Regensberg <markr <at> yaxs.net> writes: > > Hi List > > We are running 3.8.8 on Debian/mod_perl/Perl v5.10 > > Our RT instance has been working for some time - we now have a queue where HTML/rich text emails (outbound) > are preferred for a variety of reasons. > > When an HTML /reply/ to correspondence is sent out with an attachment, the correct scrip fires (On > Correspond Notify Requestors and Ccs) however the requestor receives a "This transaction appears to > have no content" email with the attachment. > > The ticket history shows the same, i.e. the HTML body portion has been dropped. Excerpt below. Content type > is text/plain, but I have no idea where this is set for outbound mails. > > I have trawled the lists, docs and wiki and seen a few references to (what appears to be a) this bug, but I can't > work out if this is a current bug or if we aren't handling/configuring something correctly. > > any ideas appreciated. > > --Mark > > From the ticket history: > > Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) > RT-Originator: **cut** > To: **cut** > MIME-Version: 1.0 > X-RT-Original-Encoding: utf-8 > Date: Fri, 28 Jan 2011 16:46:11 +0200 > RT-Attachment: 19739/277018/184165 > RT-Attachment: 19739/277018/184166 > Content-Type: text/plain; charset="utf-8" > Content-Transfer-Encoding: 8bit > > This transaction appears to have no content > > From the logs: > > [Fri Jan 28 14:46:11 2011] [info]: <rt-3.8.8-17751-1296225971-1977.19739-6-0 <at> **cut**> > #19739/277018 - Scrip 6 On Correspond Notify Requestors and Ccs (/opt/rt3/bin/../lib/ > RT/Action/SendEmail.pm:300) > [Fri Jan 28 14:46:11 2011] [info]: <rt-3.8.8-17751-1296225971-1977.19739-6-0 <at> **cut**> sent To: > ***cut*** (/opt/rt3/bin/../lib/RT/Action/SendEmail.p > m:331) > >
Dear Mark, H ave you able to resolved the issue.Me also facing the same issue.Please help me out in this . Thanks Alok