Hi Kevin, >-----Original Message----- >From: rt-users-boun...@lists.bestpractical.com [mailto:rt- >users-boun...@lists.bestpractical.com] On Behalf Of Kevin >Falcone >Sent: 20 August 2013 13:29 >To: rt-users@lists.bestpractical.com >Subject: Re: [rt-users] Upgrade: RTFM Article, Content >CustomField not displaying > >On Fri, Aug 16, 2013 at 09:26:41AM +0000, Anthony Gladdish >wrote: >> Test system ( RT 3.8.17 + RTFM 2.4.5 ): >> >> For both menus: >> Menu: RTFM -> Configuration -> Custom Fields >> Menu: Configuration -> RTFM -> Custom Fields >> >> Lists record #32 from the "CustomFields" table. >"Applied" column is empty. >> Lists record #31 from the "CustomFields" table. >"Applied" column is empty. >> >> Clicking on each CustomField, "Applies to" is >"RTFM Articles". >> >Are you quoting us the Applies To dropdown or the results of >clicking >on the Applies To link, which is where you apply Custom Fields to >appropriate RT objects?
Test system: for each CustomField, the "Applies to" drop down box has "RTFM Articles" selected. Production system: "Tickets" is selected instead and does not display an "RTFM Articles" option. Assigning this "Tickets" option in my test system appears to have no effect. Test system: for each CustomField, clicking on the "Applies to" link shows a list of unselected objects - RT and my queues. Selecting these and submitting, does not display the CF in the Article's page. >> I think it should be referencing CF records from >"FM_CustomFields" table instead? > >FM_CustomFields has not been a relevant RTFM table since >before the >2.4.0 release. All RTFM CF data is stored in RT's core Custom >Field >tables. Good to know. Hope this sheds more light, Anthony
