Hi, Grep Ticket/Display.html for "History" and more importantly take a look at Ticket/Hisotry.html file. Work from these examples to embed history in Update.html.
On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford <jledf...@biltmore.com>wrote: > I am wanting to customize the update page (reply or resolve) so that the > History section also shows on the page. We want to see the ticket history > to know what we are replying or commenting to. Can someone assist in > getting that info on the page? I have already placed the Update.html in my > local folder but perl is not my strongsuit. Taking that a step further, is > it possible to have the first comment in the reply? Would that be a > template change? Help is appreciated. Thanks.**** > > ** ** > > Jason Ledford**** > > *Systems Analyst* > > The Biltmore Company <http://www.biltmore.com/>**** > > One North Pack Square**** > > Asheville, NC 28801**** > > (828) 225-6127**** > > ** ** > -- Best regards, Ruslan.
