On Wed, Sep 04, 2013 at 01:58:55PM +0000, Matt Brister wrote: > I have my RT instance set up to have a Change Management queue with the > hidden "_Approvals" > method (works awesome by the way). Tickets in this queue have a Custom > Field set for an > "Impact to user" level. I would like to be able to see this CF value as a > column in the search > results of the "[_1] newest unowned tickets". Is this possible without > major modifications?
As a superuser - Click on Edit, click on Edit this Saved Search, click on Advanced, add __CustomField.{Impact to user}__ to the search, update the search. If you were building a Queue specific search, you'd be able to do it from the normal Format builder at the bottom of the Query builder. -kevin
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