Hello everyone, I am new to this list and am hoping I can find assistance (as well as offer my own assistance to other RT users in the future.)
I am experiencing in issue in which certain scrips have stopped functioning. I have scoured Google as well as the archive for this mailing list, and have not been able to find an answer. Here's what's going on: I have a scrip (#15) with the following settings: Description: On Correspond Notify Requestors Condition: On Correspond Action: Notify Requestors Template: Global template: Correspondence Stage: TransactionCreate User- Defined fields are left blank. Up until recently, this has worked fine, and any time a reply was made to a ticket, the web interface would note in the ticket history that an outgoing e-mail was recorded. Now, the web interface says nothing below the reply and no e-mail is sent to the requestors. Other e-mail traffic (such as when a ticket is created) functions perfectly. I have debugging enabled, and for each ticket reply I see this in the log: [Mon Oct 7 20:21:15 2013] [debug]: Skipping Scrip #15 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237) I am unclear exactly what "it didn't Prepare" is supposed to mean, when I am using a predefined condition and action. The only thing that has changed recently is that I created a separate scrip to notify a ticket owner when a comment is made to a ticket. I have since deleted both scrips and recreated the one described above, to no avail. I have not modified any other pre-existing scrips. Thank you for any assistance or insight you may provide! -Jesse Davidson IT Support Analyst, Senior College of Medicine ITS University of Arizona
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