Found the issue. The subject line was in correct in the template.
Change the subject line in the template and to Re: [domainname.com #23014] Subject Once the subject had the ticket number in the subject line everything work again. -- View this message in context: http://requesttracker.8502.n7.nabble.com/User-Replies-to-a-forwarded-requests-and-receives-a-new-ticket-number-after-replying-tp55430p55432.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
