I have converted my scripts to use the queue number instead of the queue name
and this makes life much better as some of my end users insist on adjusting the
queue names from time to time.
Below is a copy of a template I have that works great but requires the queue
name, or at least I have not been able to find anything else that shows how to
do it. I have tried placing the queue number in with no success.
Any ideas?
Joe
===Create-Ticket: Financial Aid and Scholarships - Referral
Subject: Referral to Counselor from Walk-In:{$Tickets{'TOP'}->Subject}
Referred-To-By: {$Tickets{'TOP'}->Id}
Queue: Financial Aid and Scholarships - Referral
InitialPriority: 99
FinalPriority: 99
Requestor: {$Tickets{'TOP'}->RequestorAddresses}
FAID-Last-Name-Grouping-Web:
{$Tickets{'TOP'}->FirstCustomFieldValue('FAID-Last-Name-Grouping-Web')}
FAID-Last-Name-Grouping:
{$Tickets{'TOP'}->FirstCustomFieldValue('FAID-Last-Name-Grouping')}
FAID-Referral-Preference:
{$Tickets{'TOP'}->FirstCustomFieldValue('FAID-Referral-Preference')}
FAID-Web-Name: {$Tickets{'TOP'}->FirstCustomFieldValue('FAID-Web-Name')}
Content: This request is a referral from a walk-in customer for Financial Aid
and Scholarships. The initial ticket has been closed but linked to this ticket
for any pertinent information
ENDOFCONTENT
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - ki...@umbc.edu
