Why don't you include the Queue name in the search results? In fact, I would think that would be a default result in your Config file.
Kenn On Wed, Oct 30, 2013 at 3:42 AM, globo <michael.obr...@globoforce.com>wrote: > Hi, > > I have a number of queues that are used by different departments. When I > assign a ticket over to a department I can't view the ticket anymore , > which > is fine. But if I search the ticket after I assign it over to a department > I cant find out which queue owns it. I would like a way to check which > queue > owns the ticket when I search. > > Does anyone know if it is possible to create a custom field to allow me to > check which queue owns a ticket ? Or is there a permission to allow this ? > > > > > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Check-which-queue-owns-a-ticket-tp55657.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. >
