Is there a way to search the contents of a transaction on ticket creator so i can find an email address within the transaction and then use that email address as the requestor of the new ticket
i have been able to setup a small scrip that will switch between 2 hard coded requestors but i just dont know how to find the email address stored within the transactions. each new ticket on our RT system will be generated when the user fills out an online form, our website then sends this to our RT system but it contains the websites email address and not the users who filled in the form. each transaction will contain something like the following ########################################### There has been a message sent via the technical support form Contact Name: Scott Company Name: Company Contact Email Add: email@address Contact Tel: 123 456789 Licence Number: 12.23.45.56 Version Number: 1.2.3.45 Software Product: product Country: country Problem: a description of the issue faced by the customer ############################################################ if anyone could point me in the right direction that would be great thank you Scott -- View this message in context: http://requesttracker.8502.n7.nabble.com/How-can-i-search-the-contents-of-a-transaction-when-creating-a-new-ticket-tp55795.html Sent from the Request Tracker - User mailing list archive at Nabble.com.