Ok, I use /etc/aliases to get the mail to RT queues. network.servic...@mydomain.co.uk forwards to network.servic...@rt.mydomain.co.uk into the network services queue
Maillog: Nov 22 11:04:06 rt sendmail[10957]: rAMB45Ea010957: from=<my address>, size=35513, class=0, nrcpts=1, msgid=<38236A0BDDD3C54EA5A28F68FFB841C55C0492E90A@my mail server>, proto=ESMTP, daemon=MTA, relay=my email relay [IP Removed] Nov 22 11:04:07 rt sendmail[10961]: rAMB47Dr010961: from=apache, size=2269, class=-60, nrcpts=1, msgid=<rt-4.0.1-10941-1385118247-778.3708-3-0@rt.mydomain>, relay=apache@localhost Nov 22 11:04:07 rt sendmail[10962]: rAMB47nc010962: from=<apache@rt.mydomain>, size=2397, class=-60, nrcpts=1, msgid=<rt-4.0.1-10941-1385118247-778.3708-...@rt.my domain>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Nov 22 11:04:08 rt sendmail[10961]: rAMB47Dr010961: to=my address, ctladdr=apache (48/48), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=140269, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (rAMB47nc010962 Message accepted for delivery) Apache Error Log: [Fri Nov 22 11:04:07 2013] [info]: <rt-4.0.1-10941-1385118247-778.3708-...@rt.my domain> #3708/42054 - Scrip 3 On Create Autoreply To Requestors (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Fri Nov 22 11:04:08 2013] [info]: <rt-4.0.1-10941-1385118247-778.3708-...@rt.my domain> sent To: g.bax...@burnley.ac.uk(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:332) [Fri Nov 22 11:04:08 2013] [info]: <rt-4.0.1-10941-1385118247-780.3708-...@rt.my domain> #3708/42054 - Scrip 4 On Create Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Fri Nov 22 11:04:08 2013] [info]: <rt-4.0.1-10941-1385118247-780.3708-...@rt.my domain> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) [Fri Nov 22 11:04:08 2013] [info]: Ticket 3708 created in queue 'Network-Services' by Me (/opt/rt4/sbin/../lib/RT/Ticket.pm:681) [Fri Nov 22 11:04:12 2013] [error]: Deserialization of attribute 23 failed (/opt/rt4/sbin/../lib/RT/Attribute.pm:238) Please let me know if you need anything else. On 22 October 2013 18:11, Kevin Falcone <falc...@bestpractical.com> wrote: > On Mon, Oct 21, 2013 at 03:38:42PM +0100, Guy Baxter wrote: > > I'm using RT 4.0.1 / sendmail / mysql / apache > > Whenever someone submits a ticket via email the attachment is not > present in the ticket. I've > > tested files from a couple of KB to a few MB - same result. > > When the file is uploaded via the self-service create a ticket the > attachments work fine. > > You need to show: > How mail gets to RT. > mail logs. > RT/apache logs. > > -kevin >