> -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > > On Sat, 2013-11-30 at 16:59 +0100, Payam Poursaied wrote: > > In the past weeks, we received considerable complaints from our staff [snip] > > Absolutely a bug; we should be at least sending the HTML part. Please > try https://github.com/bestpractical/rt/commit/8807f0d.patch > > How are your staff generating the problematic HTML, out of curiosity? > Is the CKeditor generating that, or are you pasting in from Word or some > other source?
Hi Thank you for the patch. I forwarded it to my colleague to apply and test it. Regarding your question, it had been not generated through CKeditor. I had develop a small code and put it in the Ticket page which shows up 2 links for comment and correspond. They are "mailto:"; links with appropriate properties which bring up outlook with subject tag and subject to the correspond/comment email address of the associated queue. To my team could easily outlook to reply and comment. Some of my colleagues did not create their signature according to our internal manuals, and just copied it from others and that caused extra table. In addition when we faced with this issue, I analyzed all the logs and found that this happed from other sources as well. Some of them were spam (which their format are usually weird) and others by few of our customers ....
