On 17 December 2013 13:19, Adam Hobaugh <a...@cs.pitt.edu> wrote: > Hi Adam, > > I’m not sure if this applies but we had this issue and it was an RT ACL > issue. I remember that it was an issue with granting or not-granting > rights to special groups "Everyone" or “Unprivileged” but the details of > which I cannot recall exactly. I do remember there were large ACL joins in > the database whenever we would try to load pages with these drop downs just > like you’ve described in your post. > > Hello Landon, > > I removed the rights from Everyone and we had nothing on Unprivileged and > I still see the issue. Thanks for the suggestion though. >
Maybe you need to go the other way with it and grant something? Maybe you need to grant some simple rights for showing users or something to Privileged. I just checked ours and I have “Privileged” under “General Rights” allowed to "View custom field values” configured in each queue. In the Global -> Group Rights the "View custom fields” is not granted. I wish I could remember the details of what solved it for us. I do remember some things were changed which caused the issue and then had to be rolled back. I just don’t recall what was changed that caused it. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932