On Thu, Dec 19, 2013 at 01:52:11PM +0100, Marius Flage wrote: > We have a security queue where we want our users to forward suspicious > emails to. We want them to forward the eml file itself, so we can get > the whole email message, including headers and attachments. The problem > is that RT tries to parse this and then embeds the contents into the > ticket instead of adding it as a attachment. This means that the > important part of the forwarded messages, namely the headers, are > stripped away.
You really have to provide a sample email with complete mime structure for anyone to comment. It doesn't have to contain malicious contents, but it does have to show how your users attach eml files. -kevin
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