By the way for the Emails it does not happen all the time. It is very sporadic and I cannot figure out the pattern.
Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Friday, December 20, 2013 4:23 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove Message This is the message when RT tries to create a user with incoming email User could not be created: User creation failed in mailgateway: Must specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) This is the message when I try and create a user manually using Admin > User > Create User could not be created: Must specify 'Name' attribute You sent me information related to external auth. Does RT use the parameters in that area? External Auth Config { 'Connect_LDAP' => { 'base' => 'DC=copesan,DC=local', 'pass' => 'Password not printed', 'net_ldap_args' => [ 'version', 3 ], 'filter' => '(&(ObjectCategory=User)(ObjectClass=Person))', 'attr_match_list' => [ 'Name', 'EmailAddress' ], 'tls' => 0, 'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)', 'user' => 'CN=RQ Tracker,OU=Users_Special,OU=Copesan,DC=Copesan,DC=local', 'type' => 'ldap', 'server' => '192.168.250.49', 'attr_map' => { 'City' => 'l', 'RealName' => 'cn', 'State' => 'st', 'EmailAddress' => 'mail', 'Gecos' => 'sAMAccountName', 'Country' => 'co', 'Address1' => 'streetAddress', 'Zip' => 'postalCode', 'WorkPhone' => 'telephoneNumber', 'Name' => 'sAMAccountName', 'Organization' => 'physicalDeliveryOfficeName', 'ExternalAuthId' => 'sAMAccountName' } }, 'Connect_MSSQL' => { 'pass' => 'Password not printed', 'table' => 'ReqTracker_HelpDesk', 'attr_match_list' => [ 'Name', 'Gecos' ], 'p_field' => 'password', 'port' => '1433', 'p_check' => sub { "DUMMY" }, 'u_field' => 'Email', 'database' => 'RapidTrax6a;Driver=SQLServer;DSN=SQLServer', 'dbi_driver' => 'ODBC', 'user' => 'HelpDeskOTRS', 'type' => 'db', 'server' => '192.168.250.29', 'attr_map' => { 'City' => 'City', 'RealName' => 'Realname', 'State' => 'State', 'EmailAddress' => 'Email', 'Gecos' => 'Email', 'Address1' => 'Address', 'Zip' => 'Zip', 'Name' => 'Email', 'Organization' => 'Organization', 'ExternalAuthId' => 'Email' } } } Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, December 20, 2013 3:59 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove Message Don't send me personal email, I read the list, obey my Reply-To header and send your mail to the list. On Fri, Dec 20, 2013 at 04:22:08PM +0000, Bryon Baker wrote: > Thanks for the response Kevin. > > This is happening when RT creates users from incoming emails. > > I am also using the external auth plugin. Where in the config would I equate > name to email address? The default config shipped with RT::Authen::ExternalAuth sets the Name parameter, you must have removed that, but since you've not shown actual errors or a config, all anyone can do is guess. https://metacpan.org/pod/RT::Authen::ExternalAuth::LDAP -kevin