Hello, On 06/01/2014 5:43 PM, Kevin Falcone wrote: > On Sat, Jan 04, 2014 at 08:06:11PM +0100, Nicolas Roosen wrote: >> I'd like to know what is the best method to send localized >> e-mails based on the queue name? >> >> For example I have a queue named "FRTicket", and I would like >> ALL correspondence written in French as soon as an e-mail is sent >> to this queue, or if any action is made on tickets in this >> queue. >> >> I suppose there is something around "templates". Should I write >> my own template in French for the e-mail correspondence, or is >> there anything faster? > > You can create Queue level versions of all the templates in your > preferred language (so in FRTicket you have an Autoreply template > written in french which overrides the global Autoreply). >
Yes, that's what I ended up to do, I though it would take me ages but I had to change only two templates so far (for the autoreply), and it's quite practical. > I'm not aware of a faster method for doing this, and Queue-level > templates overriding global templates is quite standard. > > -kevin > Indeed. Thanks for your answer. Nicolas