>
>
> > One of the users asked if we can modify the 'my stagnant tickets' search
> > to omit tickets that have an open reminder set. This seems like a
> > reasonable approach. Anyone know how to do this using RT Ticket Searches?
> >
>
> You can create a ticket CustomField 'has_open_reminder' and create an
> global scrip which:
> * on reminder create set the ticket CF 'has_open_reminder' to 'yes'
> * on reminder open set the ticket CF 'has_open_reminder' to 'yes'
> * on reminder close set ticket CF 'has_open_reminder' to ''
> You can then add to your dashboard search:
> AND 'CF.{has_open_reminder}' != 'yes'
>
This is a clever approach, thanks for the suggestion Chris.
cheers
ram
