Hi, for this type of requests we create an group inside RT, add all email adresses (RT User) to this Group, add all User that should be notified as AdminCc to the queue and then create a scrip (replace xxx with the "Big Cheese" group id):
Condition: User Defined Action: Notify AdminCcs Template: you custom email template Stage: TransactionCreate Custom condition: return 0 unless $self->TransactionObj->Type eq 'Create'; my $CreatorObj = $self->TransactionObj->CreatorObj; my $GroupObj = RT::Group->new(RT->SystemUser); $GroupObj->Load(xxx); # Big Cheese Group Id return 1 if $GroupObj->HasMember($CreatorObj->PrincipalId); return 0; Chris
