Does anyone know how this is implemented in RT 4? I know when we used RT 3 at a previous employer, any time a customer replied to a ticket the owner was changed to nobody and if it was resolved, it was re-opened. I would like to implement this behavior here but I didn't administer that server, and I'm unfamiliar with Scrip writing in general. Any assistance of course would be greatly appreciated.
Thanks, Shane Vedvik
