Hi there! We've been running RT for some months now with a local user database for our agents and also for the auto-created users when they submit tickets. Now we want to start using RT system-wide and we'd like to exploit LDAP authentication (towards our corporate Active Directory). So the question is basically if it's possible to convert/migrate to using LDAP and still keep the history for the tickets already in the system (currently around 1500). We've made sure to use the same username in the local database as the one present in Active Directory, so it should be easy to just migrate/convert, but I'm not at all sure how to do this. Can someone give me some pointers?
And what about groups in LDAP? Can these be exploited as well? - Marius
