On Thu, Feb 06, 2014 at 11:20:30AM -0500, Kevin Falcone wrote: > There is nothing on the ticket level that tracks a re-open, you have > to scan the history with ticket/id/history or set up Scrips to save > data in a custom field on the ticket that tracks the reopen so you can > avoid walking the history.
I am walking the history now - not that many tickets and not that frequent. I would have expected a Date on Ticket level with the last Status change. Flo -- Florian Lohoff f...@zz.de
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