> > On 02/28/2014 12:32 PM, Ram wrote: > > Hey folks, > > Using RT 4.0.2. > > I have a queue most of our staff is authorized to view/view > > summaries/comment/reply/modify/... and another queue that most staff can > > create tickets in and , as requestors, can view their own tickets and > > add replies but they don't have more general capabilities. > > > > The situation has come up where I want to enable regular staff to link > > (RefersTo) tickets in the queue they normally work on to the queue that > > they are only ever requestors of. What is the appropriate Right to grant > > and where? > > > > This is what we have put another way: > > queue 1: all group 'staff' have full user and staff rights > > queue 2: all group 'staff' can can create tickets and modify their own > > ticket. > > I want folks in group 'staff' to be able to link a ticket in queue1 to a > > ticket in queue2. > > > > thanks > > ram > > The best way to do this is to change $StrictLinkACL in RT_SiteConfig.pm > > http://www.bestpractical.com/docs/rt/4.0/RT_Config.html#StrictLinkACL > > That way you don't have to grant the requestors ModifyTicket. >
Perfecto - thanks! ram
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