On Mon, Mar 03, 2014 at 09:55:08PM +0000, Fernandez Pablo wrote: > > On Mar 3, 2014 8:40 PM, Kevin Falcone <falc...@bestpractical.com> wrote: > > On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote: > > > I was wondering... is there a way I can delay (a fixed amount of time) > > > the Due Date on all tickets that match some criteria (like being in > > > stalled state)? > > > I was thinking of using rt-crontool for that task as a sort of way to > > > "park" tickets (a cron job that runs every hour and delays 1 hour all > > > stalled tickets). > > > > Sounds like you want rt-crontool? > > http://bestpractical.com/docs/rt/latest/rt-crontool.html > > http://bestpractical.com/docs/rt/latest/automating_rt.html > > > But among the actions, I did not find any to change the due date (and neither > in the two links ) > Any hints on how to do that?
You'll have to provide your own action in
local/lib/RT/Action/CustomDueMunging.pm
Likely you want a Prepare of { return 1}; and then you'll have your
real logic in Commit.
-kevin
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