On Tue, 2014-03-04 at 17:05 -0600, Tim Wilson wrote: > RT suddenly stopped showing a drop-down menu for the Owner field > today. It's just a regular text box now. You can still type in it, and > the autocomplete works, but the drop-down is gone. We're running > 4.2.0. There's no difference in behavior in different browsers. Any > suggestions?
For performance reasons, RT 4.2 switches to an autocomplete box once the number of possible owners grows beyond 50. If it did so suddenly, it's a fair bet that someone handed out OwnTicket too broadly, and the autocompleter is saving you from a drop-down that would otherwise contain, say, all users in your system. - Alex -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
