Thanks all.
2014-03-05 6:10 GMT+09:00 Kenneth Crocker <kenn.croc...@gmail.com>: > Kevin, > > Well hell. I'm old. I wasn't thinking. You're right. > > Kenn > > Sent from my Windows Phone From: Kevin Falcone > Sent: 3/4/2014 11:52 AM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Send message to every non Privileged users in > the Queue > Kenn > > > You can create a group and then write a scrip to search that group > membership and add them to > > the cc list. > > That's hugely unnecessary since you can just add a group as a Cc > after creation. > > Hajime > > > I have few hundred customers and few groups in the Queue.I want to > send the messages to them > > like 'sales notice' or 'security notice' perhaps with making a new > ticket.But apparently I > > can't add groups to CC when I create ticket. > > So is there any ways to send message to every non Privileged users in > the particular Queue? > > The Web UI won't allow that unfortunately, since it wants to parse > emails. It's an infrequent request. > > You can create the ticket, add the Cc, then correspond. > Alternately, depending on how you're handling these tickets, the API > accepts Principal ids, so you can assign a group on creation of the > ticket using that. > > -kevin > > -- > RT Training London, March 19-20 and Dallas May 20-21 > http://bestpractical.com/training >
-- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
