Hi All, This is some kind of request for comment. Please, feel free to give us advice, support, ideas. If you have similar effort, if you know any solution that makes this problems causeless, let us know please!
Thanks, Ákos You can find this (and comment and contribure) here: http://requesttracker.wikia.com/wiki/RT_new_UX Goal in terms of real life: ================== Keep RT alive as a competitive system in 2014. We like RT, we have a lot of competency related to RT, but our clients require such UX as FBook, gmail, etc. They want http://en.wikipedia.org/wiki/Single-page_application Goal in terms of development: ====================== We are going to develope a brand new user interface - in v1.0 just for the most popular pages. Our goals are: - server side: let us use RT as a stable, secure, safe, functuon rich server side system, - user side: "click as few as it possible", few page reload, simple, towards to single page app. User functions ========== We are going to create a limited functionality in v1.0: - login - Dashboards (including: home page) - One page Display.html: that means Display.html is combined with Update.htm and all the standard and custom fields user actions. User can do all the actions on the same web page without navigation away: user can see the history, add comment, edit fields. No transaction CFs supported in the v1.0. - Results (new ajax grid, table). I mean: user can filter, sort the rows, and maybe edit the results list's fields. Without clicking away from the page. - Create new ticket Architecture overview: ================ Our architecture vision is so simple: RT <-> REST v2.0 <-> JSON <-> client's browser REST v2.0 ======== We are going to extend the REST API. We create new functions and replace the old ones, since we are going to use JSON. In client's browser ============= We have no idea which framework or solution is the best, we never used any of them. Every help is appreciated. Thanks for any comment!
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