I wrote: > > When a user replies to RT's email about a ticket, the ticket is updated. > But on my installation (RT 4.2), the owner is not notified. How can the > owner become quickly aware of such an update? Am I missing a > configuration variable or do I need to add or modify a scrip?
Jok Thuau answered: > There should already be a 'notify owner on correspondence' scrip. Well, I don't see one. When I go to the scrips page, here's the list it shows, reformatted to fit in this message. (Note that the first ten have no description.) 1 On Correspond Open Tickets Blank Enabled 2 On Owner Change Notify Owner Transaction Enabled 3 On Create Autoreply To Requestors Autoreply Enabled 4 On Create Notify AdminCcs Transaction Enabled 5 On Correspond Notify AdminCcs Admin Correspondence Enabled 6 On Correspond Notify Requestors and Ccs Correspondence Enabled 7 On Correspond Notify Other Recipients Correspondence Enabled 8 On Comment Notify AdminCcs as Comment Admin Comment Enabled 9 On Comment Notify Other Recipients as Comment Correspondence Enabled 10 On Resolve Notify Requestors Resolved Enabled 12 If an approval is rejected, reject the original and delete pending approvals On Status Change User Defined Approval Rejected Enabled 15 On transaction and SetStarted Open Ticket On Transaction On SetStarted Open Ticket Blank Enabled 14 When a ticket has been approved by all approvers, add correspondence to the original ticket On Resolve User Defined All Approvals Passed Enabled 13 When a ticket has been approved by any approver, add correspondence to the original ticket On Resolve User Defined Approval Passed Enabled 11 When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval User Defined Notify Owner New Pending Approval Enabled So something may be been lost during an upgrade or for some other reason. But as these are not files but data base entries, I'm not clear on how to recover one. -- Dave Close -- RT Training - Dallas May 20-21 http://bestpractical.com/training