On Mon, Apr 14, 2014 at 08:19:49PM -0700, Alex wrote: > I've managed to successfully configure my RT-IR system and SendMail system > for local use only (they are on the same machine). I am facing a problem in > which if I create a ticket within the RT-IR system, it will send a mail to > all the involved parties however, if I try to create a ticket via email, it > doesn't get registered as a ticket in the RT-IR system. I have already > installed the CommandByMail plugin and made all necessary configurations to > the RT_SiteConfig.pm and /etc/aliases files. I have no problem receiving > mail from the RT-IR system. My mail.log file shows no errors either. It says > the mail has been sent. However the RT-IR system isn't receiving it. Your > help and guidance is much appreciated. Sorry about this. I'm new to the > system. Please and thanks!!
Your subject says outbound email, but your mail talks about creating a ticket via email, which implies inbound email. CommandByMail is *not* required to create tickets by email. Please clarify what your problem is and tell the list how you've configured RT and rt-mailgate to receive email. -kevin
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