Hi Kevin, With regards to the problem at hand, I found the following post to be quite helpful in aiding me solve my problem. http://requesttracker.8502.n7.nabble.com/RT4-2-with-Ubuntu13-10-and-Postfix-td55783.html
It showed me that there were 3 things I needed to do. 1. If the firewall was enabled, allow connections to the port 25 using "ufw allow 25/tcp" 2. For my /etc/aliases file, I shouldn't have declared the url as http:// but instead https:// 3. Since I didn't have an official SSL certificate for the site as it is a local site, I should include the --no-verify-ssl option in the /etc/aliases so that the mail gateway trusts all SSL certificates as described by the rt-mailgate documentation. That being said, the rt-mailgate quickly created the ticket as soon as i restarted all the necessary services and refreshed the queue. Thanks a lot for your help and patience with me! P.S: I have another question tho, how come when I install RT-IR-3.0.1 on the RT-4.2.3, I get an Apache WebServer error? Should I post this as a separate question all together? Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/rt-postfix-302-error-tp57239p57261.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training