Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the problem is browser-wide.
Steps to reproduce: 1. Ensure your configuration has the Rich Text Editor enabled. 2. Reply to any ticket (or compose a new ticket). 3. Click on the text editor to give it focus. 4. Paste, using keyboard shortcut. What happens: Nothing. What is expected: Text from the clipboard appears in the editor. Chrome shows the following errors in the console (where https://redacted/rt is the root of my RT site): GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325 Uncaught TypeError: undefined is not a function squished-884af658b44cdd5c585766ea0a0518ba.js:4040 The dynamic GET originates from this file (when un-squished): /opt/rt4/share/static/RichText/ckeditor.js CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+"filter/default.js") A hacky patch that solves the problem for me: /opt/rt4/share/static/RichText/config.js 47a48,50 > > // Since ckeditor is always used from an /rt/Controller, use '../' to get > back to the RT root directory. > config.pasteFromWordCleanupFile = > '../static/RichText/plugins/pastefromword/filter/default.js'; Cheers, Jan
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