On 5/20/14 8:21 AM, Kevin Falcone wrote:
On Tue, May 20, 2014 at 09:08:49AM +0000, Flynn, Peter wrote:
On 19/05/14 15:23, Dominic Hargreaves wrote:
You need to set up some pipe aliases using rt-mailgate:
http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html
Thanks...I had got that far, but it wasn't clear if the aliases you
create in /etc/aliases had to match usernames set up in RT.
rt-mailgate doesn't deliver to RT Users, it delivers to RT Queues, so
there's absolutely no connection between user accounts in RT and
aliases used to execute rt-mailgate or mailbox names used in say
fetchmail that then execute rt-mailgate or the myriad of other ways
rt-mailgate is executed.
Adding to what Kevin said, you can configure incoming email addresses
for the entire RT in RT_SiteConfig.pm:
http://bestpractical.com/docs/rt/latest/RT_Config.html#CorrespondAddress-CommentAddress
You can configure email addresses assigned to individual queues on the
queue configuration page:
Admin > Queues, then click on a queue.
But as Kevin said, rt-mailgate handles delivery. These settings are to
make sure the From on outgoing mail is set so requestors can reply back.
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