On Wed, May 21, 2014 at 07:22:50PM +0000, Sears, Mark wrote: > I have recently taken on managing the RT system. It is currently "housed" > on (2) systems - a > back end and a front end server. I am not sure why the need for 2 systems > to host the RT > instance - can anyone explain? So, I want to upgrade from 3.8.7 to the > latest 4.2.4. I get > the instructions and understand the upgrade process but am kind of stumped > where to do the > upgrade (ie on front end or back end). I believe the "back end" is the > database for the RT > system.
You don't say what lives on what, but normally people split the system to put the database on the backend and apache on the frontend. This means that RT's code will live on the front end and you install and configure RT on your new frontend. Specifics will of course vary by site. -kevin
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