I had the same problem. As I find out the update-database task was trying to connect to the DB using root user, which I don't have access to instead of my RT database user. The upgrade-database was asking for password, but it did not asked for a user which should be used. So made a change in /sbin/rt-setup-database:
my $dba_user = my_rt_database_user_name. -- View this message in context: http://requesttracker.8502.n7.nabble.com/remote-sql-server-w-ssl-RT-make-upgrade-database-problem-tp57521p57585.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training