Hi all, I am currently trying to sort tickets into a specific queue based on a specific email address AND subject line. I know some of you will mention Procmail or some other MDA. I wish to do this with just a perl scrip.
I have assigned tickets to queues based on email address and I have assigned tickets to queues based on subject lines. However I cannot assign the ticket to a queue based on a specific email address and subject line together. Here is the code I am working on. Please help if you can. my $requestor_address = $self->TicketObj->RequestorAddresses; my $requestor_subject = $self->TicketObj->Subject; my $specfic_user = 'ian\.kennedy\@hotmail\.com'; my $specific_subject = 'Help'; my $target_queue_name = 'Argus'; # if the ticket email address matches if ($requestor_address == $specfic_user) { # if the ticket email subject matches unless ($requestor_subject != $specific_subject) { # Set the ticket queue my ($status, $msg) = $self->TicketObj->SetQueue( $target_queue_name ); } } Many thanks, Aaron -- View this message in context: http://requesttracker.8502.n7.nabble.com/How-to-assign-tickets-to-a-queue-based-on-email-address-AND-subject-line-tp57586.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training