On Wed, Jun 11, 2014 at 05:13:23PM -0400, epac wrote: > for the third time in a few days, I'm finding myself looking at > something strange. > > background: > I'm running RT 4.0.16, against a Pg 8.4 DB, under apache 2.2, with > mod_perl > > Someone created a ticket via https (last occurence was ticket 39529), > RT notified the proper groups through the set of notification scrips, > and the logs show "ticket created in queue". Yet, when attempting to > load that ticket, we get an error about not being able to load the > ticket. Looking at the DB, i do not see anything in the ticket or > transaction tables referencing that ticket.
This implies RT lost a database connection before issuing a commit. Look in your DB logs for errors or search out network problems. -kevin
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